michael.stoddard

Guest Blogger

A specialist in retail, business, and e-commerce, Michael puts his efforts to contribute to the education of new specialists in his field. Here, he shares his opinion regarding the trend of using chatbots in e-commerce, the effectiveness of this technology, and benefits that it gives to a modern business.

Top 4 Reasons For Using Chatbots In E-commerce

News | 6 min read

Today, with more and more opportunities that consumers have online, switching your business online to B2B or B2C e-commerce portal is a must-do rather than just a possibility. Ecommerce allows companies to deliver a better shopping experience to every potential client and thus, contribute to increasing sales and overall customer satisfaction. There are many aspects related to e-commerce you have to consider. However, in this article, we are not going to talk about those.